How it Works


Step 1

Choose what game you want to rent.

Step 2

Pick the date you want the game to be delivered. Select how many days you want to rent it and your preferred delivery time.

Step 3

Pick the time you want us to come get the game. Return date is based on the number of days you select.
For example, if your rental start on July 13 and you select 2 days, the game will be picked up on July 15th.

Step 4

Before we pick it up, use the checklist on the inside cover of the box to make sure all pieces and components are accounted for.

Select a game/games from our library of board games. Games labeled “In Store Only” are not available for rental. Choose your duration (up to five days available), delivery date and time to pick up once your reservation has expired. 

We have three options for us to drop off  your order
9am-11am, 1pm-3pm, 5pm-7pm.
And three options for us to pick up your order.
10am-12pm, 2pm-4pm, 6pm-8pm

On the day of delivery/return, a Haven Employee will contact you prior to your selected time of your delivery/return.

Rental Period

You have the option of renting a game for up to five days. Once your order is processed, you will receive a text message with details of your order. 

If you wish to extend the rental, you must email rental@havenphilly.com to confirm its availability. Once confirmed, you will be charged a rate of $5.00 for each additional day. You can extend a rental for up to 7 additional days or until the next reservation. .

To extend your rental, contact us at rental@havenphilly.com or call us at 267-223-5366

Delivery Area

Right now, we are only delivering to addresses located within zip codes 19139, 19104, 19143. We will be expanding to more areas in the future.

Late/Missed Return Policy  

If you miss your return pick up date and time and do not contact us regarding extending your rental period, you will be charged a late fee of $5.00 per game, per day that it is late. After 2 days, you will be invoiced the full MSRP of the game(s) to replace, including any late fees accrued.

Damaged Game

Once the games are returned, every game is inspected to ensure that all the game components are included. Credit card transactions are not captured until the games are inspected and returned to inventory. 

If our personnel uncovers a missing piece or game component, the customer will be notified of the missing components and will be expected to provide the item. If the customer is not able to recover the missing item, the customer will be invoiced a fee to replace the item, if the item is available for separate purchase. There may be pieces not available to replace, in this case, if the loss of the missing piece impedes normal game play, the customer will be invoiced the MSRP price for the game. 

If our personnel determines that a game has been damaged, to the extent that it impedes on the expected game play during your rental period, we will document the damage, provide the customer with an invoice and damage report, and the customer will be responsible for the full MSRP cost of replacing the game. The customer has 3 days to submit payment.
This includes, but is not limited to, damage by:

  • Fire
  • Water/Liquids/Bodily Fluids
  • Human or Animal Damages
  • Lost Pieces or Components

What if my game is missing pieces or unplayable when I receive it?

Our team checks every game for game components after every rental and we try to ensure that a game does not return to inventory before it is thoroughly checked and sanitized. In the event that you are missing any game component, making the game unplayable, please email us at rental@havenphilly.com or give us a call at 267-223-5366 and we would be happy to drop off a replacement game, if available, or give you a credit for your next rental.

Are Your Games Safe to play? (COVID19 Update)

We have combed through our extensive library and have narrowed down a selection of board games that are easily protected. These games have been completely sleeved, contain no cloth bags or neoprene play mats, and can be effectively sanitized, disinfected, and fully inspected before delivery and after pick up. All games included in our list have components that are able to be disinfected through spray, wipe, and soak sanitizing solutions.

Haven Philly takes precautionary measures by washing hands and changing out disposable latex gloves in between handling and sanitizing games and we are following all guidelines outlined the Center for Disease Control (CDC) on their website in regards to sanitizing inanimate objects and surfaces. Click here for more information regarding sanitation and prevention guidelines from the CDC.

If you or anyone in your household are feeling unwell or exhibiting symptoms related to COVID-19 (Coronavirus, flu, common cold) we kindly request that you do not utilize this service at this point in time in an effort to contain the spread of the virus.

 

Click here for important information in our Terms and Conditions